Privacy Policy for Aldor

Aldor by Aldor (“Aldor”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our users, businesses, and delivery partners.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Aldor mobile application, website, or any of our services.

By using Aldor, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you create an account or use our services, we may collect:

• Full name
• Email address
• Phone number
• Delivery address
• Payment information
• Business information (for merchants)

Usage Information

We automatically collect certain information when you use our platform, including:

• Device type
• IP address
• App usage activity
• Location data (for delivery services)

Business Partner Information

For restaurants and merchants joining Aldor, we may collect:

• Business name
• Business address
• Contact details
• Banking or payout information

2. How We Use Your Information

We use the collected information to:

• Provide and operate Aldor services
• Process orders and deliveries
• Connect customers with restaurants and delivery partners
• Process payments
• Improve our app and services
• Send updates, promotions, and important notifications
• Provide customer support

3. Location Information

Aldor may collect real-time location data to:

• Enable accurate delivery services
• Track orders
• Assist delivery riders with navigation

Location data is only used when the app is active or during order delivery.

4. Sharing Your Information

We do not sell your personal information.

However, we may share information with:

Restaurants & Merchants

To process your orders.

Delivery Partners

To complete deliveries.

Payment Providers

To process secure payments.

Legal Authorities

If required by law or to protect Aldor and its users.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no online platform can guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

7. Your Privacy Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your account
• Opt out of marketing communications

Requests can be sent to our support team.

8. Third-Party Services

Aldor may use third-party services such as payment processors, analytics providers, and logistics tools. These services may collect information according to their own privacy policies.

9. Children's Privacy

Aldor services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website or within the Aldor application. Continued use of the service after updates means you accept the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Aldor by Aldor
Email: support@aldorapp.com
Website: www.aldorapp.com